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Marketing · Software · Management control

We grow your business with a system, not with random campaigns.

We design and run your marketing and sales ecosystem — strategy, content, advertising, CRM and data — and connect it to management control tools that tell you, every month, what is working.

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  • Based in Tirana, clients in Italy and Albania
  • Italiano · English · Shqip
  • Digital assets always registered in your name
14services integrated under a single point of contact
24hmaximum response time on working days
By the 10thof every month you receive the full KPI report
100%of accounts, data and content remains your property

Four areas, one partner

From strategy to tracking the numbers: we cover everything you need to win clients, organise the work and measure results.

01

Marketing and growth

Strategy, lead generation, social media, content and sales tools.

02

Digital and software

Websites, SEO, CRM, automation, analytics and custom management software.

03

Management and consulting

Management control, executive and organisational consulting, business brokerage.

04

Training and business services

Training, coaching, events and back-office services for companies and professionals.

Our most requested services

Each service can be activated on its own or as part of a complete programme.

Outsourced marketing direction

A marketing lead without the hire: strategy, priorities and coordination of the whole project.

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Lead generation and advertising

Meta Ads and Google Ads campaigns that generate qualified enquiries, with cost per lead under control.

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Social media and personal branding

Editorial plan and management of social channels for the company brand and the owner’s personal brand.

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Websites, SEO and GEO

Fast websites and blogs optimised for Google and for AI-based search engines.

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CRM, funnels and marketing automation

Pipelines, email and WhatsApp automations, reminders and lead scoring: no lead gets lost.

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Custom management software

Web apps and management systems designed around your processes, like our Stra.tistic platform.

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Digital management control

KPIs, budget, financial plan and cash flows, also in automated and digital form.

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All services

Sectors we work in

We have strong specialisation in healthcare and dentistry, and we work with SMEs, professional practices and consulting firms.

Healthcare and dentistry

Consulting and training

Professional practices

SMEs

A four-phase method

First we generate leads and put things in order, then we build authority and repeatable assets, and finally we scale what works.

  1. 1

    Days 0–30

    Generate leads and put things in order

    Achieve the first results and set up the minimum viable system.

  2. 2

    Days 31–60

    Authority and infrastructure

    Strengthen your presence and measure everything.

  3. 3

    Days 61–90

    Repeatable assets

    Build tools that work every time.

  4. 4

    Months 4–12

    Scale and optimise

    Invest more where the numbers justify it.

Discover the method →

Software development

Stra.tistic: management control that updates itself

We have turned management control spreadsheets into a web and mobile platform: daily KPIs, treatment quotes, financial plan, cash flows and automatic reports. And it is just one example of what we can develop for your company.

  • Dashboards and charts updated in real time
  • Automatic weekly report by email
  • Multi-location: compare several sites at a glance
  • Works on computer, tablet and smartphone
Discover our software

Why choose Opera Business Service

The rules we work by are written into our contracts, not just into our presentations.

Your assets stay yours

Website, advertising accounts, social profiles, CRM and contact database are registered in your company’s name from day one.

Full transparency on data

Access to the raw platform data, truthful reports traceable to their source, and no hidden commissions from suppliers.

Everything is measured

Tracking, agreed KPIs and a monthly report: cost per lead, appointments, clients won, return by channel.

A single point of contact

One project manager coordinates strategy, creative work, advertising, development and external specialists.

Healthcare experience

We know the rules of healthcare communication and how dental practices and clinics work.

Marketing + software

We do not stop at campaigns: we build the digital tools needed to run and control the business.

Ongoing projects

Some of the engagements we are currently running, described in confidential form.

Consulting for dental practices — Italy

Outsourced marketing direction for a healthcare consulting network

Building a stable, scalable and measurable marketing and sales ecosystem for a management consulting and training brand aimed at dental practices, als…

Ongoing · 12-month programme

Dental clinic — Italy

First-visit requests for a dental clinic

Developing the clinic’s digital presence and a continuous flow of first-visit requests, in full compliance with healthcare communication rules.…

Ongoing · quarterly project

Business consulting — Italy

Positioning and qualified leads for a consulting firm

Strengthening the positioning of the brand and of the owner’s personal brand, and generating qualified appointment requests for administrative consult…

Ongoing · quarterly project

See all projects →

Free tools

Two practical tools to take stock of your marketing in a few minutes.

Campaign ROI calculator

Enter your budget, cost per lead and conversion rate: see how many clients and what return you can expect.

Try the tools →

Marketing check-up

Ten questions to understand how solid your client acquisition system is and where to act.

Try the tools →

From the blog

Practical guides on marketing, data and business management.

10 November 2026

Lead generation for dental practices: the 6 metrics to check every month

Cost per lead, show rate, acceptance rate: the indicators that separate a campaign that fills the diary from one that burns budget.

3 November 2026

Digital management control: from the Excel spreadsheet to the automatic dashboard

Why Excel files stop working as a company grows, and how to digitalise management control without losing what already works.

27 October 2026

Who owns your website, your accounts and your contacts? 5 checks to do right now

Advertising accounts registered to the agency, domains registered by third parties, CRMs that cannot be exported: how to protect your company’s digital assets.

All articles →

Frequently asked questions

What kind of companies do you work with?

SMEs, professional practices, consulting firms and healthcare providers, with a specialisation in dentistry. We work with clients in Italy and Albania.

Is the advertising budget included in your fee?

No. The budget for Meta Ads, Google Ads and other paid channels is separate and is paid directly by the client on accounts held in the client’s name. We manage it as authorised users, and only after your approval.

Do you guarantee a number of leads or sales?

No serious agency can. We commit to our method, the quality of our work and transparency of data. On individual campaigns we can agree bonuses linked to the clients actually acquired.

Who owns the website, the content and the contacts collected?

You do. All project assets belong to the client from the moment they are created, and at the end of the collaboration we hand over credentials, source files and data exports.

How do you measure results?

We set up tracking (Google Tag Manager, GA4, CRM) and an agreed KPI system. You receive a short weekly report and a full one by the 10th of every month, with a monthly review meeting.

What languages do you work in?

Italian, English and Albanian. Our office is in Tirana and we work with Italian clients every day.

Let’s talk about your next step

Tell us where you are today and where you want to get to: we will propose a clear plan, with priorities, timelines and indicators.

Request a consultation