Privacy notice

Draft to be reviewed by a legal adviser before publication.

Data controller

The data controller is Opera Business Service Sh.p.k., NUIS M61915036H, with registered office at Rruga Zonja Curre, Nd. 31, H. 4, Ap. 22, Njësia Administrative nr. 2, 1010 Tiranë, Albania. Contact: info@operabusinesservice.com.

Data processed

We process the data you voluntarily provide through the website forms or by email (name, company, email, phone number, content of the message, any professional profile) and technical data strictly necessary for the website to function.

Purposes and legal basis

We use the data to reply to your requests, send you proposals you have asked for and assess applications. The legal basis is the performance of pre-contractual measures requested by the data subject and, for applications, consent.

Recipients and transfers

Messages sent through the form are transmitted via the Web3Forms service and delivered to our email inbox. The data may be processed by technical suppliers appointed as data processors. We do not sell or disclose data to third parties for marketing purposes.

Retention

We keep the data for as long as necessary to handle the request and, in the case of a contractual relationship, for the periods required by law. Applications are kept for a maximum of 24 months.

Data subject rights

You may request access, rectification, erasure, restriction and portability, and object to the processing, by writing to info@operabusinesservice.com. You have the right to lodge a complaint with the Commissioner for the Right to Information and Personal Data Protection (Albania) or, if you reside in the European Union, with the supervisory authority of your country.

Applicable law

Processing is carried out in compliance with Albanian personal data protection law and, where applicable, Regulation (EU) 2016/679 (GDPR).